Copyright & Intellectual Property

Unless otherwise stated, all original content on this website — including text, branding, layout customisations, and original images — is the property of Ponsonby Florist (operated by Camellia & Co) and is protected by copyright and intellectual property laws. Some images may be used for illustrative purposes only. No part of this website may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written consent from us.

Products, Content & Pricing

All products, designs, prices, and descriptions shown on this website are subject to change without notice. Flowers are natural products, and variations in colour, size, and appearance may occur depending on seasonal availability. Images shown on the website are for reference only and may differ slightly from the final arrangement. We make every effort to accurately represent our products, but exact colours, flower varieties, and sizes cannot be guaranteed.

Availability & Substitutions

The availability of products and services may vary from day to day. Displaying a product on our website does not guarantee availability at the time of ordering. If a specific flower or product is unavailable, we may substitute it with a similar item of equal or greater value while maintaining the overall style, colour palette, and value of the arrangement.

Delivery & Shipping

Orders are delivered to the address provided by the customer at checkout. It is the customer’s responsibility to ensure that delivery details are accurate and complete. Once an order has been prepared and handed over for delivery, responsibility for receiving the order passes to the recipient. If delivery issues occur due to incorrect address details, restricted access, or the recipient being unavailable, we will make reasonable efforts to assist; however, additional charges may apply.

Returns & Refunds

Due to the perishable nature of fresh flowers, all flower sales are final. Returns, refunds, or replacements are only considered if flowers arrive damaged or there is a genuine quality issue. Any concerns must be reported within 24 hours of delivery, with photos where possible. Non-floral items such as vases or gift products may be eligible for return if unused, in original condition, and approved by us.

Your Account & Orders

You are responsible for maintaining the confidentiality of any account or order information associated with your purchase. By placing an order on this website, you confirm that you are over 18 years of age and that all information provided is accurate and truthful. We reserve the right to refuse service, cancel orders, or correct errors where necessary.

Electronic Communications

By using this website or contacting us electronically, you consent to receive communications from us via email or other electronic means. These communications satisfy any legal requirement that such communications be in writing.

Disclaimer & Limitation of Liability

This website and its content are provided “as is”. While we take reasonable care to ensure accuracy, we do not guarantee that the website will always be error-free or uninterrupted. To the fullest extent permitted by New Zealand law, we are not liable for any indirect or consequential loss arising from the use of this website or our services. Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act.