Privacy Policy

This Privacy Policy describes how Ponsonby Florist (operated by Camellia & Co) collects, uses, and protects your personal information when you visit or make a purchase from this website.

Information We Collect

When you visit this website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and information collected through cookies or similar technologies. We also collect information about how you interact with the website, such as pages viewed, products viewed, and referral sources. When you make a purchase or contact us through the website, we collect personal information including your name, email address, phone number, billing address, delivery address, and order details. Payment information is processed securely by third-party payment providers and is not stored on our servers.

How We Use Your Information

We use your personal information to process and fulfil orders, arrange delivery, communicate with you about your order, respond to enquiries, and provide customer support. We may also use this information to screen orders for potential fraud, improve and optimise our website, and, where you have consented, provide information about our products or services.

Cookies and Analytics

This website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience. You can choose to disable cookies through your browser settings; however, this may affect the functionality of the website. We may use analytics tools to better understand how customers use the website.

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or providing technical services. We may also disclose personal information where required to comply with applicable laws, regulations, or lawful requests from authorities.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and record-keeping requirements, unless a longer retention period is required by law.

Your Rights

Under the New Zealand Privacy Act, you have the right to access and request correction of your personal information. If you would like to review, update, or request deletion of your personal information, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@ponsonbyflorist.co.nz